It has been just over a month since receiving a couple of unwanted reverse charge SMS texts, so here’s a quick highway robbery update:
- I have just received, and paid in, a refund sent as Postal Order from one of the SMS companies. My guess is that it was from 81404 as they did actually get in touch, unlike the other company. Nothing in the envelope other than the Postal Order though (I think it’s the first Postal Order I have ever received!) so it could have been an early Christmas present I guess! The person who phoned from 81404 explained that they were unable to simply refund the charge made to my Vodafone account directly so, in part thanks to Royal Mail delays, I have had to wait a month to get the refund. Still, I’m actually quite impressed to get it at all, so the October award for best effort goes to 81404.
- Vodafone did eventually reply in writing to my complaint, unfortunately it appears that they didn’t take the time to read my letter before replying. Instead they just restated exactly what they had told me on the phone. I have had a couple of attempts at encouraging them to take the matter seriously, but despite the promise of a free itemised bill for September (it might be nice to know exactly how badly you’re being ripped off) and forwarding my complaint on to a manager for a reply, I have not received anything more from them. Looks like I’ll be writing to their CEO Arun Sarin next.
- I have just been on the phone to Royal Mail about one of the other letters that I sent recorded delivery and they can find no trace of it on their system. So it looks like Icstis may have an excuse for not replying yet. An updated letter will be on its way to them shortly though.
- As I suspected, my MP was the first person to respond in writing, however I still await a full reply. Looks like he might have other things on his mind now but I look forward to hearing from him soon.
I completely forgot about the Watchdog option last month. The last time I wrote to them was about phones 4u… what is it about phone companies?!!