It’s been a bit quiet here the last few months as we finally got to the end of the grand moving plan! We actually moved a couple of weeks ago but the new house came without telephone or broadband… or mobile signal or TV aerial!! Today our new found productivity looks set to come to an abrupt end with the installation of a shiny new internet connection. And this is not just broadband, this is fibre-to-a-green-box-just-400-meters-away-and-same-old-copper-wires-the-rest-of-the-way broadband.
That isn’t the internet I was looking for either: I had pretty much decided to go for fibre-optic-cable-provider broadband. That wasn’t the only last minute change of plan, so to ease back in to blogging, this is the first in a series about the companies supplying our new house. In most cases I’m reluctant to go as far as recommending companies because, as is often the case, your mileage may vary. It may help someone though, so it’s no coincidence that communication provider is first up…
By appointment to Jo and JT. Purveyors of telephone and broadband, BT.
BT did well to snatch this one from Virgin Media. I’ve been looking forward to a new phone company for longer than a new house, and judging by the increasing flood of post from Virgin Media, they’re pretty keen to get new customers. Adding to the temptation, the new house was already with Virgin. I phoned them to sign up. In contrast to their cheerful letters requesting the pleasure of my custom, I got through to someone who must have previously been a doctor surgery receptionist. Partly because of the price and partly because the overwhelming impression things would not go smoothly, I changed my mind.
Eventually, after trying several other companies, I ended up picking BT Infinity. Only time will tell if that was a good idea or not, but they’ve been ok so far. It did take them a long time to actually connect us, and it would have been nice if they could prioritise customers with no service at all over upgrades, but what I liked is that they did what they said, when they said they would. @BTCare were also very responsive and helpful, and were able to provide BTOpenzone access to keep us ticking over, which was great.
I’m much more optimistic than I was with our previous supplier- TalkTalk even seem to be messing up closing our account, so they’ve managed to keep up their terrible customer service to the very end!
…and BT Openreach.
Take one router to connect to the internet? Now I just have two boxes to power! One quirk of BT Infinity is the separation of VDSL modem (owned by BT Openreach) and Homehub (provided by BT), which even means that the engineer brings one and the other gets posted separately. I can’t imagine there’s a technical reason not to have everything in one box, but Power over Ethernet might be nice to keep the tangle of power cords under control. I was wondering how they would cope with a master socket behind the front door with no power, but luckily the new (huge) master socket is behind the TV. (Must find the Current Cost IAM to see how much power the two boxes are using.)